FAQ

PRODUCT

WHY WOOL?

Glad you asked! Merino wool is the world’s finest and softest type of wool, making it one of nature’s magical fibers. It easily absorbs and dissipates moisture and regulates your body temperature, keeping you toasty warm in colder weather and cool and fresh in higher temps. Not only that, it pills less than cashmere and has lasting durability so you can enjoy your heirloom longer.

WHERE ARE THE SWEATERS AND ACCESSORIES MADE?

Le Lion’s pieces are knit in a family-run factory in Italy. We use the finest yarns available.  Each sweater is meticulously hand-linked—a method of seaming pieces of a garment together.

HOW DOES MONOGRAMMING WORK?

Our monograms offer a playful twist on the traditional. Options differ based on the item you are ordering so please make sure to review each item closely.  

 CAN I DO A CUSTOM MONOGRAM OR USE A DIFFERENT FONT?

For the moment, we only offer the options listed. 

DO YOU HAVE ANY STOCK THAT I CAN ORDER FOR IMMEDIATE DELIVERY?

Yes! This can be found under our pre-embellished section on our homepage.  

WHERE IS LE LION SOLD?

Currently, Le Lion is only available on our website.  Follow us on Instagram @lelioncollection to learn about our upcoming in-store events and trunk shows.

WHERE IS THE EMBELLISHMENT DONE?

All of Le Lion’s embroidery and embellishment is done in New York City.  Our pet customization is done in LA.  

HOW DO I KNOW MY SIZE?

Refer to the product page for the fit of each sweater.  There is descriptive sizing information on each product page.  We also include photos on model so you can see fit.  If you have more questions, please feel free to send us an email at info@lelion.com

HOW LONG WILL CUSTOMIZATION TAKE?

This can differ per product so please take a look at the delivery timeline for each product you are ordering.  Since each embellishment is personalized just for you, it can take anywhere from 4-6 weeks.

ORDERS

WHAT IS THE STATUS OF MY ORDER?

We will send you an email once your item has shipped. If you have any questions email us at info@lelion.com, and put STATUS plus your Order Number in the subject line.

HOW WILL I KNOW WHEN MY ORDER HAS SHIPPED?

You will receive an email from us with a tracking number. If your tracking number isn’t updating or working, please reach out to us as soon as you can at info@lelion.com.

CARE

HOW DO I CARE FOR MY KNITS?
We recommend dry cleaning or hand washing. To hand wash, use gentle soap and cold water. Please be sure to turn the garment inside out and lay flat to dry. Merino wool gets better with every wash!

REPAIRS
Le Lion sweaters and accessories are meant to last a lifetime. In the event you need a repair, email us at info@lelion.com, and put REPAIR plus your Order Number in the subject line.

SHIPPING & RETURNS

Please see our shipping and returns page and also look at the policy per item you order.